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A gate agent and two ramp supervisors calmly reviewing the aircraft turn plan beside a parked aircraft
MSP ground handling services

One local team.
Every critical handoff.

Build an aircraft, passenger, baggage, cargo, or specialized service scope around your operation—with IHS accountable for execution.

Scope your operation
Capabilities

Complete coverage without disconnected vendors.

Every service can stand alone or connect into one coordinated station plan. The common thread is experienced MSP leadership, clear communication, and safe execution.

Aircraft & ramp operations supported by IHS
01

Aircraft & ramp

Safe, disciplined coordination from arrival through pushback, matched to your operating procedures and turn plan.

  • Aircraft handling
  • Ramp services
  • Aircraft marshalling
  • Aircraft towing
  • Ground support equipment coordination
Passenger & baggage operations supported by IHS
02

Passenger & baggage

Capable front-of-house service and connected back-of-house execution across the passenger journey.

  • Passenger services
  • Gate and lobby support
  • Baggage handling
  • Mobility assistance coordination
  • Aircraft cleaning
Cargo, charter & VIP operations supported by IHS
03

Cargo, charter & VIP

Flexible local teams for scheduled service, ad hoc movements, special missions, and high-touch arrivals.

  • Cargo handling
  • Charter handling
  • VIP services
  • Irregular operations support
  • Custom station scopes
Safety, security & support operations supported by IHS
04

Safety, security & support

Role-specific training, accountable local leadership, and clear escalation paths for every operating window.

  • Security services
  • Queue management
  • Ground support
  • Airline-specific training
  • 24/7 operational coverage
How we launch

A service plan built around your schedule.

From the first station conversation to day-one execution, owners and operators stay close to the details.

  1. Define the scope

    Aircraft, frequency, schedule, services, standards, equipment, and start date.

  2. Build the operation

    Staffing, training, procedures, equipment, and escalation paths aligned to MSP.

  3. Launch and improve

    Hands-on leadership, daily coordination, and performance reviews after go-live.

Planning service at MSP?

Start with the aircraft and schedule.

We’ll turn the details into a practical, accountable operating scope.

Build your service request