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IHS ground handling professional on the airport ramp
Operator-led ground handling at MSP

Aircraft, passenger, ramp, baggage, cargo, and charter support from a team built at Minneapolis–Saint Paul International Airport.

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Since 2018MSP-based24/7 support

Carrier experience in the MSP operating environment

01KLM
02Discover Airlines
03Delta
04Air France
One team at every handoff

Ground operations work better when responsibility stays connected.

IHS brings aircraft, passenger, baggage, cargo, and specialized support together under one accountable MSP operation. That means clearer communication, fewer handoff gaps, and a team aligned around your schedule and service standards.

IHS operations manager briefing the team by radio while a colleague tracks the plan
Capabilities

Complete support from terminal to tarmac.

Build the service scope around your operation, with one local partner responsible for execution.

Aircraft & Ramp

Safe, coordinated turns from arrival through pushback.

  • Aircraft handling
  • Ramp services
  • Aircraft marshalling
  • Aircraft towing

Passenger & Baggage

Calm, capable support across the passenger journey.

  • Passenger services
  • Baggage handling
  • Aircraft cleaning

Cargo & Charter

Flexible handling for scheduled and specialized operations.

  • Cargo handling
  • Charter handling
  • VIP services

Safety & Ground Support

Experienced teams aligned to airport and airline requirements.

  • Security services
  • Ground support
See the complete service scope
Our Story

IHS was born on the MSP ramp — not in a boardroom.

In 2018, a group of Sun Country Airlines' ground handling managers watched the work they had built get outsourced — and saw the new vendor struggle. So the operators became owners. Within months, IHS had won the Icelandair contract.

IHS owner-operators walking the ramp together beside an aircraft
Built by real operators
OperatorsOwners
Ground experience still shapes every decision.
2018Founded at MSP

Ground handling managers build the company around the standard they knew the work required.

2019Trusted by MAC

IHS earns customer service and TSA queue management responsibilities at Terminal 2.

TodayStill operator-led

Leadership stays close to the crews, carriers, passengers, and details that make every turn work.

Why IHS

Built for operational confidence.

Local knowledge, clear accountability, and leadership that understands the work firsthand.

Operator-led experience

Aviation veterans stay close to the crews, carriers, and details that make every turn work.

MSP station expertise

A local team that understands the airport, its partners, and its operational rhythm.

Safety without shortcuts

Role-specific safety, security, equipment, and airline training shape every handoff.

One accountable partner

Aircraft, passenger, baggage, cargo, and specialized support under one operation.

Four IHS gate agents recognized at Minneapolis–Saint Paul International Airport
Performance recognized
Aer Lingus
Outstanding performance supporting the MSP–Dublin operation.

Recognition shared by Aer Lingus leadership

Network-leadingOn-time performance
Voice of the GuestRecognized outcomes
See carrier experience
Ready for station support at MSP?

Let’s build the operating plan.

Share your schedule, aircraft, service scope, and target start date. Our operator-led team will turn the details into a clear path to launch.

Start a service request
IHS team members coordinating an airport service handoff
Start with four details
ScheduleAircraftScopeStart date
Ground handling FAQs

A few answers before the next step.

Planning station support? Start here. Looking to join IHS? The careers path begins just below.

What types of aircraft do you handle?+

Our trained teams support a broad range of commercial passenger, cargo, charter, and private aircraft at MSP.

How do you ensure on-time departures?+

We combine detailed operating plans, experienced local leadership, and clear communication at every handoff to keep turns moving safely and on schedule.

What certifications and training do your staff have?+

IHS team members complete role-specific safety, security, equipment, and airline training aligned with airport, FAA, TSA, and customer requirements.

Do you provide 24/7 ground handling services?+

Yes. Our operations are built around airline schedules and can support service requirements around the clock.

What information do you need to start ground handling services?+

We begin with your schedule, aircraft type, service scope, operating procedures, station requirements, and target start date.

Careers at MSP

A different way to work with IHS.

Join the people behind safe, coordinated turns and dependable passenger service.

IHS team members working together on the airport ramp
Join the team

Build your career where every turn is a team effort.

Explore current opportunities across ramp, passenger service, training, supervision, and airport operations.

View open roles